Shipping policy

Order Processing:

Adrian Wolf aims to process all orders within 1–3 business days.

Cut-off Time: Orders placed before (GMT-05:00) Eastern Standard Time (New York) will be processed the same day; those placed after will be processed the next business day.

Please be aware that certain factors could influence processing times, such as incomplete payment, insufficient address information, or high demand during certain seasons. In these instances, Adrian Wolf will reach out to customers via email before proceeding with the order to ensure a successful delivery.

Shipping Time:

United States: shipping is estimated at 7–10 business days.
United Kingdom: shipping is estimated at 10–14 business days.

Domestic shipping applies only to the United Kingdom. International shipping applies to all other supported countries. If your country is not available at checkout, delivery is not currently offered there.

Shipping Rates:

United Kingdom: Free Shipping

United States: Free Shipping

There are some factors affecting shipping that are beyond the control of Adrian Wolf, including:

Weather conditions
Holiday seasons
Errors by the shipping company

Despite limited control over these variables, Adrian Wolf will make every effort to keep customers informed using all available information.

Taxes and Duties:

Please note that placing an order does not cover any potential customs taxes or duties that your country may impose on incoming packages. It is the customer’s responsibility to handle these charges. For clarification on applicable rates, please contact your country’s customs office.

Important: Adrian Wolf cannot be held accountable for any delays caused by the customs clearance process in the destination country. The timing of releasing your package rests solely with the customs authorities.

Order Cancellation:

If you wish to cancel an order after payment, please contact Adrian Wolf at sales@adrianwolf.com or by phone at 1 (661) 398-7905. While every effort will be made to assist, cancellation cannot be guaranteed due to orders being quickly forwarded to the warehouse. If processing or shipping has already taken place, cancellation is no longer possible and a return must be initiated.

Broken, Wrong or Lost Packages:

In case of broken or faulty items, incorrect items, or lost packages, please contact Adrian Wolf immediately via sales@adrianwolf.com. The issue will be reviewed and handled as quickly as possible.

Customer Support:

For any questions or assistance regarding shipping, tracking, or lost packages, contact Adrian Wolf.

Phone: 1 (661) 398-7905
Email: sales@adrianwolf.com

Contact Form: adrianwolf.com/pages/contact

Service Hours: Mon–Fri, 9:00 AM – 8:00 PM

Address:
30 N Gould St Ste R,
Sheridan, WY 82801
United States